Delivery Excellence Specialist

2 weeks ago


aligarh, India beBeeService Full time

About the Service Delivery Manager RoleThis is a senior-level position responsible for overseeing the delivery of high-quality services to clients. The ideal candidate will have excellent communication skills, be able to build strong relationships with clients and internal stakeholders, and possess a deep understanding of service assurance and cyber security. Key Responsibilities Own the key Service Delivery relationship, delivering excellence in service assurance.Liaise with internal technical staff on behalf of the client.Provide generalist Cyber consultancy.Be "application aware" and assist with uncovering growth opportunities with the client through new or product upgrades. Required Skills and Qualifications Experience with SOC, SIEM, and understanding of Cyber security are very important for this role.A good balance between customer service, technical knowledge, and experience dealing with C-level executives.Preparing and presenting client operational reporting at monthly meetings.Client SLAs and Reporting (including driving enhancements).Ensure L1 and L2 analysts are meeting SLA and following procedures. Benefits A successful candidate in this role would have great report writing skills.Onboarding of new Clients.Continuously improve operations and client engagement.



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