Network Avaya

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.

What we are looking for

Role: Network Avaya - L3

Experience Range: 10 - 15 years

Location: Chennai/Hyderabad

Interview Mode: Telephonic

Must Have:

· Should have working experience on Avaya Aura & Session manager and System Manager, Teams and Bright pattern.

· Strong knowledge on IP telephony solution including voice devices, voicemail, dial plan, dial peer, voice port connections, route pattern and route list.

· Working knowledge on Teams and troubleshooting

· Configuring T1/E1 on gateway, configuring translation pattern, route pattern, and configuring hunt/pickup groups etc.

· Configuring Call handler and distribution list in Unity connection, Configuring IP phone, PBX, Teams phone.

· Configuring VM, Speed dial, abbreviated dialing and bulk administration.

· Troubleshooting call routing, DTMF issue, Analog Fax issue, CSS and Partition issue, call forwarding and VM forwarding issues.

· Strong knowledge on SIP, H.323, MGCP, RTP & other IP trucking protocol.

· Strong knowledge on Multimedia infrastructure, including video conference equipment

· Good knowledge on Core call center applications, Call processing systems, Call routing systems (ACD), Call queuing and routings systems.

· Should have good knowledge on Call recording systems including screen capture

. Should have good knowledge on CMS.

· Should have good knowledge on Quality Monitoring system

· Strong knowledge on E1 lines, ISDN, SS7 telecom protocols

· Knowledge on CTI and Enterprise telecom concepts

· Security Audit on enterprise voice and contact center application

· Should be able to generate voice network configurations from Low-level design for complex environments.

· Basic understanding of data networking and connectivity

· Avaya Voice Certification is added advantage.

· Knowledge on UCCE call flow and scripting

· Knowledge on Intelligent routing

Good to Have:

· Should have working experience on tools

Service Now

Linux

Complete Avaya voice suite

· Major Incident, Change & Problem management

· Assist with day-to day operation support, performance tuning, DR and patch /release management of Voice network.

· Participate in Root cause analysis

· Vendor Management and co-ordination

· Ability to work in a delivery support environment that involves structured processes and timeliness

Essential:

· Should have strong Written & Verbal Communication Skills

· Experience of handling global customers

· Should collaborate, mentor & lead with the team

· Leadership Skill

Minimum Qualification:

•15 years of full-time education

•Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)