Process Trainer

4 hours ago

tamil nadu, India IGT Solutions Full time

Position : Process Trainer | IGT Solutions is looking for Process Trainer to lead business operations in a Contact Centre services environment. The position is responsible for the overall leadership of the Domestic Travel operations providing strategic and tactical operational direction to the team in order to achieve desired business goals and to ensure customer delight through close interaction with the leadershipJOB RESPONSIBILITIES-Ensure successful execution of training needsMeasure program training effectivenessResponsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.Send reports/MIS to the Operations team on the progress/pending status of activitiesReview content at regular intervals to ensure all updates are incorporatedParticipate in Internal & External CalibrationsConduct refresher trainings based on TNIManage Knowledge Check for New Hires & Production StaffKNOWLEDGE, SKILLS, OTHER ABILITIES-Very Strong written and verbal communication skills (English)Customer/ Client Handling SkillsAbility to work during all shiftsExperience in any product/process/soft skill/up-skilling training1- 5 years of experience in Training.Working Hours:24 x 7 Shift9 hours shift with 1 hour break. Work From OfficeWorking Days:6 Days working in a week Benefits:Rewards & Recognition (Awards & Gifts)Interested candidate can share their cv @ swapnil.gupta@igtsolutions.com(7042379178)

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