Senior IT Solutions Consultant

2 weeks ago

tiruchirappalli, India beBeeTechnical Full time

Job Summary:We are seeking an exceptional Technical Solutions Expert to join our elite team. As a customer champion, you will drive agreement and improvement across product and operations teams, focusing on enhancing the broader customer experience and having a visible global impact on process, product, and team.Main ResponsibilitiesProvide advanced technical support and product expertise to our most valued customers.Work as a lead level III support engineer on critical customer accounts.Participate in customer-facing calls communicating progress updates, action plans, and resolution details.Report to the Manager of the Support team and perform root cause analysis, debugging, and troubleshooting across multiple Atlassian products.Requirements8+ years of experience in Java support, software services, and system administration for a large end-user community.Experience with operating systems (e.g., Linux, OS X, and Windows).Experience being Subject Matter Expert in multiple Atlassian products.Identify knowledge opportunities when new technologies emerge and multiply the knowledge within the team.Communicate as the internal expert with customers at an executive level on in-depth technical details, progress, and next steps.Solve complex tickets, summarise cause, recommend solutions, and then escalate.Be the customer champion by being the voice of the customer.Be a coach to others on how to perform technical, soft skills, and behavioural interviews.Assist global teammates in driving long-running tickets in your areas of expertise to resolution.Challenge others to provide and dig into context and rise to tough occasions.Experience with networks and technologies, including proxies, load balancers, LDAP, Active Directory, SSL.Understanding of application server technologies (e.g., Tomcat, Apache, WebSphere, JBoss).Experience with SQL databases.Experience in escalation handling.Experience working with enterprise customers.About UsWe value diversity and inclusivity, and we strive to create an environment where everyone can thrive. All applicants will be treated confidentially according to equal employment opportunity guidelines.

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