AI Model Architect

3 days ago

alwar, India beBeeEngineer Full time

Senior Prompt and AI/ML Engineer - Chatbot Voice AgentWe are redefining customer engagement in healthcare with our innovative AI receptionist, EMMA. By combining cutting-edge technologies like Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), advanced prompt engineering, and bespoke voice agent technology, we eliminate phone queues, accelerate call handling, and enhance patient access.Key ResponsibilitiesArchitect & Deploy AI Models: Lead the end-to-end development of LLM- and RAG-based systems to ingest NHS data sources, generate accurate responses, and power both chatbot and voice agent interactions.Prompt & Voice Agent Engineering: Craft, iterate, and optimise prompts—and design voice-agent dialogue flows—to maximise response relevance, reduce latency, and ensure clinical safety across text and voice channels.Cross-Functional Collaboration: Partner with frontend and backend teams to integrate AI and voice agent components into our microservices architecture.Performance Monitoring & Optimisation: Instrument AI and voice-agent pipelines, analyse logs and user feedback, troubleshoot edge cases, and implement continuous-learning improvements.Innovation & R&D: Stay abreast of the latest advances in LLMs, RAG, conversational AI frameworks, and NHS-specific compliance to inform our technical roadmap.Testing & Validation: Define and execute rigorous test plans in collaboration with QA to validate model accuracy, voice-agent performance, and compliance with healthcare standards.Technical Leadership: Mentor junior engineers, advocate for best practices in MLOps, prompt engineering, voice-agent design, and model governance, and contribute to architecture reviews.

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