Team Lead
1 week ago
Job description Leadership and Supervision Lead, mentor, and motivate the Helpdesk team to achieve high performance and maintain a positive work environment. Conduct regular one-on-one meetings, performance reviews, and team meetings to address issues and provide feedback. Assist in the recruitment, training, and onboarding of new Helpdesk staff. Operational Oversight & Customer support Monitor daily Helpdesk operations, including ticket resolution times, service levels, and customer satisfaction metrics. Ensure that support requests are logged, prioritized, and resolved in a timely and effective manner. o Implement and enforce HelpDesk procedures and best practices to improve efficiency and service quality. Handle escalated support requests and complex issues that require advanced technical knowledge or exceptional customer service skills. o Attending client meetings and sharing insights to improve overall performance Process Improvement: o Analyze HelpDesk performance data to identify trends, areas for improvement, and opportunities for process optimization o Develop and implement strategies to enhance HelpDesk operations, including the creation of knowledge base articles and self-help resources. Technical Support Maintain up-to-date knowledge of company systems, software, and Mobile devices to provide accurate and timely support. Troubleshoot and resolve technical issues related to Mobile Device, software, network connectivity, and ticketing systems. Qualifications Bachelors degree or a related field (or equivalent work experience). Proven experience in a HelpDesk or technical support role, with at least 2-4 years in a supervisory or team lead position. Strong technical knowledge, with experience in troubleshooting and problem-solving. Excellent leadership, communication, and interpersonal skills. Demonstrated ability to manage multiple tasks and priorities in a fast-paced environment. Proficiency with HelpDesk ticketing systems . Working Conditions Full-time position, with 24/7 shift Occasional after-hours support or on-call duties may be required
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Team Lead
1 week ago
bangalore, India True Probe Full timeTeam Lead – Full Stack Engineer📍Remote | 💰 ₹45–₹60 LPA | 🕒 6+ Years ExperienceAbout TrueProbe :At TrueProbe, we’re redefining the future of employment verification.Our AI-driven platform makes background verification fast, simple, and fraud-proof—empowering companies to hire with confidence. We seamlessly integrate with leading ATS...
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Team Lead
1 week ago
bangalore, India Bexomi Technologies Private Limited Full timeCompany Description Bexomi Technologies Private Limited is a predictive cybersecurity company building the world’s first Digital Immune System for Smart Cities. We combine Digital Twins, AI-driven anomaly detection, Blockchain logs, and Smart Contracts to protect IoT devices before an attack happens. From smart traffic systems to critical infrastructure,...
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Team Lead
1 week ago
bangalore, India Programmers.io Full timeJob Description:Job Title: Team Lead- Power BIShift Timings:Should be able to work until 10:30 PM ISTLocation: PAN INDIA Remote, Work from HomeExperience Required:7 - 15 YearsNote- Please ensure the Power BI Desktop App is installed on your laptop/system in advance of the interview.Strong expertise in Power BI, DAX, SQL, Data Modelling, PowerBi...
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Team Lead
1 week ago
bangalore, India SS Consulting Kochi Full time🌟 We’re Hiring – Delivery / Team Lead📍 Location: Kochi | 💼 Experience: 12–20 years We’re looking for a strategic and hands-on leader to drive delivery excellence across diverse portfolios — from mobile and web to cloud and enterprise applications. If you’re passionate about leading multi-disciplinary teams, shaping delivery strategies,...
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Team Lead
1 week ago
bangalore, India Programmers.io Full timeJob Description: Job Title: Team Lead- Power BI Shift Timings: Should be able to work until 10:30 PM IST Location: PAN INDIA Remote, Work from Home Experience Required:7 - 15 Years Note- Please ensure the Power BI Desktop App is installed on your laptop/system in advance of the interview. Strong expertise in Power BI, DAX, SQL, Data Modelling, PowerBi...
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Team Lead
1 week ago
bangalore, India Programmers.io Full timeJob Description: Job Title: Team Lead- Power BI Shift Timings: Should be able to work until 10:30 PM IST Location: PAN INDIA Remote, Work from Home Experience Required:7 - 15 Years Note- Please ensure the Power BI Desktop App is installed on your laptop/system in advance of the interview. Strong expertise in Power BI, DAX, SQL, Data Modelling, PowerBi...
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Team Lead
1 week ago
bangalore, India TP Full timeTeleperformance is hiring for Team Leader - Operations- Amazon IN and NA (Customer Support)Location: KolkataRoles and Responsibilities Be responsible for the team’s overall performance. • Ensure timely and effective completion of assigned tasks. • Resolve queries in exceptional situations and escalate them, when required (by following proper channels)....
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Team Lead
6 days ago
Bangalore, India TP Full timeTeleperformance is hiring for Team Leader - Operations- Amazon IN and NA (Customer Support) Location: Kolkata Roles and Responsibilities - Be responsible for the team's overall performance. • Ensure timely and effective completion of assigned tasks. • Resolve queries in exceptional situations and escalate them, when required (by following proper...
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Team Lead
1 week ago
bangalore, India Firstsource Full timeFirstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term...
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Team Lead
5 days ago
bangalore, India Firstsource Full timeFirstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term...
