Service Delivery Engineer

4 days ago

bangalore, India Millennium Technology Services Full time

Responsibilities

  • Building a personal relationship with key client staff;
  • Successful Service Delivery;
  • SLA achievement and high level of customer satisfaction;
  • Good communication around issues and opportunities - get things done, make things happen;
  • Building service reports;
  • Technical documents update and arrangement.
  • Internal technical training to team and self-study for new technical and product
  • Service reporting and sponsoring service delivery meetings;
  • Removing all obstacles to customer satisfaction
  • Looking out for client’s and MTS long term interests;
  • Following up if service delivery is not meeting expectations;


Like to have:

  • Good team player;
  • Highly motivated self-starter; good relationship.
  • Builder with strong diplomacy skills.
  • Must aspire to a culture of service excellence, always putting the customer, our people and our business at the center of everything they Do.
  • Able to understand and deliver services which are provided on a 24x7x365 basis.
  • Must be able to work proactively and under pressure.
  • Willingness to travel (possibly internationally) and overnight when the role demands.

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