Skill Enhancement Specialist

3 days ago


vadodara, India beBeeSkillEnhancement Full time

Job Title: Skill Enhancement SpecialistRole Description:The ideal candidate will train a team of associates and impart knowledge on soft skills, voice, accent, language, or behaviors defined by the client.Conduct regular refresher training sessions to enhance communication, soft skills, grammar, syllable stress, and voice intonation among the team members.Monitor and track associate performance, identifying areas for improvement and providing coaching as needed.Achieve continuous improvement by conducting targeted training sessions tailored to meet specific Key Performance Indicators (KPIs).Regularly assess training needs to fill performance gaps and provide necessary support to the team.Facilitate meetings and huddles with the team to gauge and improve performance, ensuring alignment with organizational goals.In addition to these responsibilities, the successful candidate will also be expected to:Conduct internal audits on communications and soft skills to identify areas for improvement.Facilitate Training Needs Identification (TNI) and Training Needs Analysis (TNA) exercises on a monthly basis to inform training strategies.Identify and plug loopholes in the training process to optimize its effectiveness.Publish a weekly dashboard showcasing monitoring and coaching session numbers, enabling data-driven decision making.



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