Lead Technical Programs

21 hours ago

davangere, India beBeeTechnical Full time

Senior Technical Program LeadWe are seeking a senior technical program lead with exceptional leadership skills to oversee large-scale technical programs.The ideal candidate will possess expertise in operational excellence, bug resolution, and cost management, as well as strong executive presence.Key Responsibilities:Ticket Ownership: Oversee the ticket triage and resolution process across multiple product modules and products.Driver & Follow-up: Act as a key driver by following up with development and QA teams to ensure all tickets and bugs are assigned, worked on, and closed.Goal Achievement: Directly own and ensure weekly goals are met for keeping the volume of tickets under control, aligning with objectives.Support Coordination: Work closely with our support team and leadership.Reporting: Ensure timely updates in Jira and generate necessary status reports.Operational Excellence & Bug Resolution:Ticket Management: Manage and track critical operating costs and provide financial reporting.Vendor Management & Negotiation: Manage and follow up with multiple US-based and Europe-based vendors, including pricing and discount negotiation to keep costs in line.Data Analysis & Reporting: Analyse cost trends, provide clear daily cost updates, and be able to 'tell the data story' to leadership.Problem Identification: Quickly investigate, identify, and pinpoint the issue causing cost fluctuations.Required Skills & Qualifications:MBA from a top-tier institute such as IIMs or top B-schools.Extensive experience managing complex technical projects and cross-functional teams.Strong leadership, influencing, and communication skills with executive-level presence.Proven ability to deliver results in dynamic environments.Experience with stakeholder management, vendor coordination, and reporting.Strong basic project management, tracking, and ability to provide concise status updates.A willingness to be flexible with working hours to ensure overlap with US team hours.Not afraid to quickly learn new technical and operational areas.

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