Technical Account Manager

4 weeks ago

bangalore, India Cashfree Payments Full time

About us:

Cashfree is a leading payments and API banking solutions company. We provide full-stack payments solutions enabling businesses in India to collect payments and make payouts via all available methods with a simple integration. Cashfree’s offerings include an advanced and easy way to integrate payment gateway, a split payment solution for marketplaces, bank account verification API and Auto Collect -- a virtual account solution to match inbound payments to customers.

Founded by IIIT Hyderabad alumnus Akash Sinha and IIT Kharagpur graduate Reeju Datta,

www.cashfree.com is among the leading payment service providers in India processing

transactions worth USD 80 Billion annually. We have leveraged technology to lead payment

disbursals in India with more than 50% market share among payment processors. Cashfree enables more than 6,00,000 businesses with payment collections, vendor payouts, wage payouts, bulk refunds, expense reimbursements, loyalty and rewards. Apart from India, Cashfree’s products are used in eight other countries including USA, Canada and UAE. Cashfree is backed by Silicon Valley investor Y Combinator, Apis Partners, State Bank of India (SBI) and was incubated by PayPal.

Experience Required : 5+ years of experience

Your Opportunity

- Opportunity to work with a young, dynamic and highly energetic team in scaling our payment systems to handle USD 80B+ yearly.
- Ability to support tens of millions of requests on a daily basis.
- Currently our merchant base is 600k+
- Drive the technology and engineering best practices on different fronts like quality, performance, design, operations at organizational level
- Drive technology innovations & remaining ahead of the curve.

Required skills/experience

- Be the primary technical point of contact for large enterprise merchants.
- Understand the merchant's business and technical environment to provide tailored technical solutions and support.
- Manage the complete merchant lifecycle right from the integration to go live and beyond.
- Hands-on troubleshooting and debugging to ensure merchant’s day-to-day technical challenges/issues are resolved in a timely and professional manner.
- Be the subject matter expert of the Cashfree product stack and drive all best practices with the merchants.
- Periodic review of your account performance, identify improvement opportunities, and drive actionales, both internal and external.
- Manage and escalate critical customer issues as needed to ensure timely resolution.
- Facilitating communication between the merchants and internal technical teams
- Act as the voice of the customer within Cashfree, gather and relay customer feedback to internal teams for product improvement and enhancements.
- Work closely with Sales, Product, and Engineering teams on a day-to-day basis.

Who you are

- Bachelor’s degree in Computer Science (or a related discipline) as well as work experience of 5+ years as a technical consultant/ account manager, software engineer, support engineer in a customer facing role.
- Experience in working with B2B, SaaS products.
- Good technical understanding of APIs and experience in working with API based applications, experience with SDKs/Web is a plus.
- Basic programming and debugging skills.
- Ability to gather and map customer requirements to platform features and provide solutions.
- Excellent written and oral communication and presentation skills including speaking to technical and business audiences.
- Ability to influence and persuade internal and external stakeholders working with all areas of management from senior agents up to executives.
- Experience in the payment domain is preferred.

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