IT Service Management Professional

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solapur, India beBeeFreshservice Full time

Job Title:IT Service Management ProfessionalAbout the Role:The ITSM Freshservice role involves owning and managing the Freshservice platform. This includes configuring and customizing its modules, implementing automation workflows, SLAs, and integrations with other enterprise tools to optimize business processes.This position requires a deep understanding of ITIL best practices and service management principles. You will collaborate with cross-functional teams to design and refine ITSM processes, ensuring compliance and consistency across service management operations.Your responsibilities will include developing dashboards and reports to track KPIs, SLA adherence, and service performance. You will analyze trends to identify improvement opportunities and reduce ticket resolution time.You will also be responsible for exploring and implementing new Freshservice features and third-party integrations to enhance platform capabilities. This may involve supporting initiatives around self-service, knowledge management, and AI-driven support.Requirements:3–5 years of experience in ITSM rolesHands-on experience in Freshservice administration and configurationStrong understanding of ITIL framework and service management principlesExperience with automation, scripting, and API integrations within FreshserviceBenefits:This is an exciting opportunity for a motivated professional to join our organization and contribute to the success of our ITSM team. If you have a passion for IT service management and a strong desire to learn and grow, we encourage you to apply.What We Offer:We offer a dynamic work environment, opportunities for professional growth and development, and a competitive compensation package.

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