Strategic Transformation Leader

6 days ago

Jamnagar, India beBeeInnovation Full time

Job DescriptionThis role focuses on strategic leadership in driving transformation across global operations.Key Responsibilities:Lead enterprise-wide transformation programs with a focus on cost reduction, process efficiency, and quality improvement.Align transformation initiatives with business objectives to drive measurable outcomes in productivity, billable utilization, SLA adherence, and customer experience metrics.Ai-driven Innovation:Identify and champion use cases for AI technologies, including machine learning, generative AI, NLP, predictive analytics, and automation across key functions such as quality assurance, workforce management, fraud detection, and content moderation.Collaborate with internal teams to develop AI/ML solutions, proof-of-concepts (POCs), and production-ready deployments.Process Reengineering & Six Sigma:Leverage Lean Six Sigma methodologies to redesign workflows, eliminate waste, and minimize variation in critical business processes.Conduct value stream mapping, root cause analysis workshops, and process simulations to uncover opportunities for process optimization and operational efficiency.Develop, track, and report on key transformation KPIs, including AHT, TAT, Idle Time, Utilization, Attrition, and Forecast Accuracy.

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    jamnagar, India beBeeProcurement Full time

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    Jamnagar, India beBeeOperations Full time

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    Jamnagar, India beBeeTransformation Full time

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    Jamnagar, India beBeeDataAnalyst Full time

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    Jamnagar, India beBeeChange Full time

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