Business Operations Support Specialist

2 weeks ago

mumbai, India beBeeCustomerService Full time

Job OpportunityOur organization is seeking a Customer Service Representative to provide exceptional customer service and support. This role involves handling customer inquiries, processing orders, and managing service tickets through Zendesk.The ideal candidate will possess strong technical understanding, excellent communication skills, and experience with ticketing/CRM platforms like Zendesk.Handle customer queries via Zendesk, providing timely and accurate responses that meet customer expectations.Review engineering drawings, layouts, and specifications to process customer orders and submittals efficiently.Enter and maintain order details in the system with high accuracy, ensuring seamless order fulfillment.Prepare and share reports, documentation, and customer updates to keep stakeholders informed.Collaborate with internal teams to resolve issues and ensure customer satisfaction through effective communication and problem-solving.Retrieve relevant technical and product information as needed to support customer requests, providing expert guidance and solutions.Manage multiple tasks in a fast-paced, deadline-driven environment, prioritizing tasks and meeting deadlines while maintaining quality standards.

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