Software Solutions Expert

1 week ago

varanasi, India beBeeTechnical Full time

Technical Support Specialist Job DescriptionJob Summary:As a Technical Support Specialist, you will be responsible for providing level 1/2 support to customers on various products. You will engage with clients via phone, email, or live chat to troubleshoot and resolve issues related to software solutions.Key Responsibilities:Conduct preliminary assessments of customer incidents to determine product or system issuesDebug and track issues until resolution by analyzing source and impact on hardware, network, and storage resourcesSupport cloud-based solutions, application installations, release updates, testing, deployment, maintenance, and enhancement of software solutionsAddress bugs and escalate to the engineering team for code verification and accuracy testingMaintain open communication with customers regarding incident resolution effortsRequirements:3 years experience in DevOps support and programming languages (shell scripting preferred)1 year experience in testing and maintaining software products1 year experience in cloud computing Kubernetes, Docker, YAML filesExperience in providing technical support to global clientsExcellent problem-solving and communication skillsAbility to provide step-by-step technical guidance, both written and verbalHands-on experience with Windows/Linux operating systemsBenefits:This role offers a unique opportunity to work with a dynamic team, develop your technical skills, and make a real difference in the lives of our customers.

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