Ecommerce Automotive Parts Customer Service Coordinator

1 week ago

vijayawada, India beBeeCustomerSupport Full time

Job SummaryWe are seeking a highly skilled E-Commerce Automotive Spare Parts Customer Service Representative to manage daily customer requests, ensure customer satisfaction and provide exceptional service across multiple channels.Main Responsibilities:Manage daily customer requests through a shared mailbox and provide support across multiple channels.Ensure customer satisfaction by addressing complaints and inquiries promptly.Conduct sales and process returns and related requests.Identify and assess customers' needs to achieve satisfaction.Maintain records of customer interactions, comments and complaints.Provide feedback to management regarding customer issues, concerns and emerging trends.Adhere to communication procedures, guidelines and policies.Collaborate with a team to find solutions to problems.Requirements:Demonstrated experience in customer service.Automotive repair parts and component knowledge required.Technical or engineering experience preferred.Proficiency in English.Strong analytical and problem-solving abilities.Ability to multitask, prioritize tasks and manage time efficiently.

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