Collections Innovation Leader

We drive financial institutions to lead digitally through innovative collections solutions.Our team collaborates with leading clients on exciting projects, fostering an environment of continuous learning and growth.The VeriLoan Collection Product Owner defines and executes the product vision, roadmap, and strategy for the VeriLoan Collection module—a centralized collections and debt management solution designed for retail, SME, and corporate banking portfolios.This role empowers financial institutions to manage delinquency, automate collection strategies, improve recovery rates, enhance compliance, and reduce operational cost.The position is responsible for the functional depth, regulatory alignment, commercial positioning, and long-term success of the VeriLoan Collection product suite.Key responsibilities:Communicate the product vision, strategy, and go-to-market approach for VeriLoan Collection, ensuring alignment with bank collection priorities, risk appetite, regulatory expectations, and organizational objectives.Foster collaboration among internal stakeholders (sales, delivery teams, credit risk units, legal departments, collection teams, compliance) to gather feedback, communicate changes in priorities, risks, and dependencies, and ensure alignment across all parties.Develop and prioritize the product backlog, focusing on high-value collections features such as early delinquency workflows, automated reminders, segmentation strategies, promise-to-pay tracking, skip tracing, restructuring workflows, repossession, and legal collections.Convert business, risk, and regulatory requirements into actionable user stories and acceptance criteria for development, QE, and integration teams, ensuring accurate translation of collection strategies into product features.Monitor VeriLoan Collection performance using analytics and KPIs (cure rate, roll rate, delinquency bucket movement, recovery performance, PTP adherence, agent productivity), and drive continuous improvement based on customer feedback and industry benchmarks.Actively participate in Agile ceremonies and serve as the voice of collection teams, risk departments, and end users throughout the product lifecycle.Assign and track ownership of product and project actions, document dependencies and milestones for collections enhancements, and ensure accountability and timely completion across contributors.Ensure data security, privacy, regulatory compliance, audit readiness, and change management for financial institutions using VeriLoan Collection, adhering to consumer protection, AML, data privacy, restructuring, and legal requirements.Represent VeriLoan Collection in demos, implementations, conferences, workshops, regulatory discussions, and strategic meetings, collaborating with Microsoft and ecosystem partners for co-selling and technical enablement.Requirements:Bachelor's degree in computer science, Information Systems, Finance, Business, or related fields.10+ years of experience in product ownership, collections systems, credit risk, debt management, or financial software platforms.Strong knowledge of Microsoft Dynamics 365, Azure services, decision engines, and integration patterns.Thorough understanding of soft & hard collection workflows, tele calling, field visits, stat card, restructuring processes, repossession, skip tracing, and legal collections.Prior exposure to enterprise banking products on Collections is essential.Knowledge of delinquent cases classification, allocation, collections strategies, strategy cost-benefit analysis, PTP tracking, legal proceedings, and collections-related fees.Knowledge of Loan Origination and Loan Service Requests will be advantageous.Familiarity with enterprise integration layers (core banking, contact center, SMS/e-mail gateways, decision engines, reporting platforms).Hands-on experience with Agile tools such as Azure DevOps, Jira, Confluence, and Agile methodology, planning, execution, ceremonies, etc.Knowledge of relevant regulatory frameworks (consumer rights, AML, data privacy, write-off rules, restructuring standards).Excellent stakeholder and conflict management skills.Strong communication between technical and business units.Customer- and risk-oriented mindset.Adaptability in fast-changing regulatory and risk environments.