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Senior Travel Consultant
2 months ago
Company Description
Welcome to Al Anwaar Tours and Travels Pvt Ltd We’re not just a travel company; we’re your partners in adventure. Founded by passionate explorers, our mission is to help you discover the beauty of the world, one unforgettable journey at a time.
At Al Anwaar, we believe that travel is about creating memories, connecting with new cultures, and experiencing the joy of discovery. Our friendly team is here to guide you through every step of your journey, offering personalized tour packages, hassle-free hotel bookings, and seamless transportation arrangements tailored just for you.
Whether you’re dreaming of a relaxing beach getaway, an exhilarating mountain trek, or an immersive cultural experience, we’re dedicated to making your travel dreams come true. Let us handle the details while you focus on making memories. Join us at Al Anwaar Tours and Travels, where every trip is a new adventure waiting to unfold
Role Description
We are seeking a knowledgeable and experienced travel consultant at Al Anwaar Tours and Travels Pvt Ltd, who can advise, plan and manage our client’s travel itineraries.
As a travel consultant, you must communicate efficiently to understand each client’s needs, time and budget constraints — and arrange customised travel options accordingly. You would research and recommend flights, hotels, sightseeing options (domestic/international) and other travel-related services to the clients. Your ability to monitor and handle any concerns or issues relating to the client’s travel within a short interval will be critical for this position.
If you are enthusiastic about travelling and have excellent communication skills, you’re perfect for this role. We welcome applicants who have the skills to provide excellent customer service and love to plan fantastic travel experiences. We are committed towards diversity and inclusiveness and encourage candidates from all backgrounds to apply.
Objectives of this role
- Managing, planning and assisting with clients’ travel preferences and creating a tailored itinerary based on their budgets.
- Organising end-to-end services like booking tickets, accommodation, medical needs, travel, and transportation.
- Documenting and maintaining records of clients’ payments, invoices, and other travel-related bookings in a timely and accurate manner.
- Staying updated by attending seminars or conferences about the latest travel-related trends, regulations and safety measures to provide informed recommendations.
To Do
- Research all information regarding weather conditions, local customs, language, currency, and events to make the journey enjoyable.
- Provide exceptional client service with planning and booking business/leisure trips.
- Maintain relationships with clients, vendors, travel partners, and other stakeholders.
- Communicate with clients via phone, mail, or in person about the travel itineraries and address any concerns or questions they may have during or after their trip.
- Educate the clients regarding the cancellation policy, refunds or any penalties.
- Research and negotiate with travel vendors for the best possible rates and packages.
- Prepare marketing and promotional methods to sell tour itinerary packages.
- Stay informed about travel trends, regulations and industry-related news to offer the best possible service.
Required skills and qualifications
- Prior experience as a travel consultant, travel agent, or similar role with an exceptional customer service record.
- Meticulous planner with attention to detail with bookings, payments or other travel-related requirements.
- Excellent communication and managing skills to build and maintain client relationships.
- Proficiency in research and writing (local and international travel arrangements).
- Ability to work under tight deadlines and manage multiple client bookings.
- Proficiency in English, Hindi, French and any other language (local and/or international).
- Expertise in specific types of travel, such as adventurous, luxury, or corporate travel.
