Nepali Service Ambassador

2 weeks ago

nadiad, India beBeeCustomerSupport Full time

Job OverviewWe are seeking a skilled Customer Support Specialist to deliver high-quality assistance to our customers. The ideal candidate will be proficient in Nepali and English, with excellent communication skills and a customer-centric approach.Key ResponsibilitiesRespond to customer queries via calls, chats, and emails in a timely and professional manner.Analyze customer needs and offer accurate solutions to resolve their issues efficiently.Document interactions in CRM tools and adhere to standard procedures to maintain data integrity.Collaborate with internal teams to resolve complex issues and improve overall service quality.Maintain service metrics, including response time and customer satisfaction ratings.RequirementsExcellent communication and interpersonal skills.Proficiency in Nepali and English language.Ability to work in a team environment.Strong problem-solving and analytical skills.Familiarity with CRM tools and software applications.What We OfferA dynamic and supportive work environment.

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