Technical Solution Specialist

1 week ago

Eluru, India beBeeCustomerSupport Full time

Job Title: Senior Technical Support EngineerAre you a skilled technical professional seeking a challenging role where you can utilize your expertise to drive positive outcomes for our customers?As a Senior Technical Support Engineer, you will be responsible for providing advanced technical support and product expertise to our largest customers. This includes working with cross-functional teams to resolve complex technical issues, communicating with customers at an executive level on in-depth technical details, and escalating complex tickets when necessary.We are seeking an experienced professional with 8+ years of experience in Java support, software services, and system administration for a large end-user community.Experience with operating systems (e.g. Linux, OS X, Windows)Expertise in multiple Atlassian products, including Synchrony, AWS, AzureStrong communication and interpersonal skills, with the ability to communicate complex technical information to non-technical stakeholdersResponsibilities include:Key ResponsibilitiesCustomer Support: Provide advanced technical support and product expertise to our largest customersTroubleshooting: Work with cross-functional teams to resolve complex technical issuesCommunication: Communicate with customers at an executive level on in-depth technical detailsEscalation: Escalate complex tickets when necessaryKnowledge Sharing: Share knowledge and expertise with colleagues to improve team performanceBenefits include:Perks and BenefitsFlexible Work Arrangements: We offer flexible work arrangements to support work-life balanceProfessional Development: Opportunities for growth and development within the companyDiversity and Inclusion: We strive to create a diverse and inclusive work environmentEmployee Recognition: Recognize and reward employees for their contributions to the company's successAbout UsAt our organization, we believe that every employee has the potential to make a meaningful contribution. Our mission is to provide exceptional customer service and support to our customers while fostering a collaborative and inclusive work environment.We are committed to diversity and inclusion, and we strive to create a workplace where everyone feels valued, respected, and empowered to succeed. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity

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