IT Support

1 week ago


bangalore, India NeoScript Full time

Looking for a proactive and experienced IT Support & Systems Coordinator to join one of our clients in New Delhi. This pivotal role will report directly to the Managing Director and will oversee the administration, maintenance, and optimization of ERP, CRM, and in-house IT systems.Location: New Delhi Key Responsibilities:Oversee daily configuration, administration, and optimization of ERP and CRM platforms, as well as in-house IT systemsAdminister and troubleshoot corporate email (Microsoft 365/ Google Workspace/ Exchange), including setup and optimization across the organizationMonitor and manage network connectivity, implement security best practices, and ensure devices and systems run efficientlyProvide first-line IT support for employees, resolve technical queries, coordinate with vendors, and manage support ticketsConduct user training sessions and create documentation and knowledge resources for end usersAutomate workflows using tools like Excel, Word, Zapier, and Power Automate, and implement opportunities to streamline repetitive processesCollaborate with external vendors for upgrades, integrations, and feature requests, ensuring timely resolution of technical issuesMonitor system and network performance, identify inefficiencies, and proactively implement process improvementsTechnical Expertise:Hands-on experience with ERP and CRM systems administrationAdvanced proficiency in email management (Microsoft 365, Google Workspace), network configuration, and IT securityFamiliar with frontend knowledge like React, JavaScript/TypeScript, Next.js, HTML5, CSS3, TailwindCSSFamiliar with Backend knowledge like Node.js, Express.js or Python, Django/FlaskDatabase skills: PostgreSQL, MySQL, MongoDB Familiarity with DevOps and Cloud service providers like AWS/ Azure/ Google Cloud PlatformFamiliarity with workflow automation and ITSM/ticketing tools (Jira, ServiceNow) is a plusKnowledge of SaaS integrations, REST/GraphQL APIs, and IT security best practicesRequirements:Bachelor’s in Computer Science, IT, or similar discipline (Master’s preferred)3+ years of experience in IT support, systems administration, or full-stack software developmentStrong problem-solving, communication, and troubleshooting skillsProven ability to coordinate across teams, vendors, and external partnersExcellent documentation, organizational, and training abilities



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