Application Developer

Company Description

Smarsh is the leader in communications compliance, archiving, and analytics. We provide compliance across the broadest set of communications channels with insights on what’s being captured. Smarsh customers manage over 500 million daily conversations across 80 channels and growing. Customers include the top 10 U.S., top 8 European, top 5 Canadian, and top 3 Asian banks. The Smarsh advantage is customers stay ahead of compliance and uncover patterns and relationships hidden within their data.

At Smarsh, we’ve been helping our customers manage new forms of communication since 1998. We work closely with regulators including the SEC, FINRA, IIROC, and the PRA and FCA, and with our customers, to ensure that they understand the capabilities of today’s technology and that our platform meets their most stringent requirements. Our products include Connected Capture, Connected Archive, Web Archive & Business Solutions.

Role Overview:

As a Developer, you will serve as the technical and strategic leader for the development and evolution of the Internal Developer Platform (IDP). You will drive the platform's roadmap execution, align it with organizational objectives, and ensure its scalability, reliability, and extensibility. This is a high-impact role requiring technical depth, architectural foresight, and leadership in guiding teams.

Key Responsibilities:

Strategic Leadership

• Define the architecture and long-term vision for the IDP, aligning it with our roadmap and business objectives.
• Identify gaps in current developer workflows and implement features to enhance engineering efficiency.
• Champion the adoption of best practices for IDP development and operations.

Roadmap Execution

• Lead the implementation of key roadmap initiatives, such as:
• Advanced blueprint and entity customization to support complex workflows.
• Development of a self-service developer portal with end-to-end integration for provisioning and deployment.
• Automation of repetitive tasks via API, Automation Scripts and Webhook orchestration.

Technical Execution

• Design and implement scalable, event-driven architectures for the IDP using queued systems.
• Lead the integration of Port IDP with external tools and platforms, ensuring seamless interoperability.
• Build observability features into the IDP, leveraging tools like Prometheus and Grafana for performance monitoring.

Mentorship & Team Enablement

• Act as a subject matter expert for the IDP platform, developing features and helping the team to resolve their ongoing issues.
• Foster a culture of technical excellence and collaboration within the platform team.

Security, Compliance, and Governance

• Establish and enforce governance policies for platform access, usage, and modifications.
• Drive compliance with enterprise security standards, particularly in API and Webhook integrations.

Optimization & Scalability

• Continuously optimize the performance and scalability of the IDP.
• Evaluate new technologies and frameworks to future-proof the platform.

Qualifications:

• Experience: 7-12 years in platform engineering, with Hands-on development in large-scale SaaS or cloud environments.
• Technical Expertise:
• Deep understanding of IDP and customization capabilities.
• Proven expertise in API development, event-driven architectures, and queued systems.
• Strong background in IaC tools like Terraform or CloudFormation.
• Mastery of AWS cloud services and Kubernetes for scalable application deployment.
• Experience with building developer portals and enabling self-service workflows.
• Must have hands-on with IDP tools like port, cortex etc
• Leadership Skills:
• Proven ability to technically guide the teams and dive into the solving problems and ready for getting their hands dirty.
• Strong collaboration and communication skills for working across functional teams and stakeholders