Desktop Support Professional

7 days ago

kozhikode, India beBeeDesktop Full time

We are seeking a skilled Desktop Support Professional to join our team. As a key member of our IT organization, you will be responsible for investigating and resolving systemic issues that impact end-user experience.Key Responsibilities:You will work closely with business partners to understand their needs and pain points that affect productivity, primarily during device migration of Merger and Acquisition activity.You will utilize your deep understanding of desktop systems to enhance user productivity and satisfaction.You will develop and implement automation scripts to streamline desktop management tasks.You will work closely with other IT teams to ensure seamless integration and support of desktop systems.You will provide expert-level support to end-users addressing technical concerns and training them on best practices.Requirements:You have 7-10 years of experience in Windows desktop engineering or a related field.You have in-depth knowledge of Windows OS internals including kernel, registry, services, drivers, etc.You have working knowledge of OS-level troubleshooting tools.You have experience utilizing Unified Endpoint Management tool for managing domain and Entra Windows devices.You have a strong background in desktop systems and performance optimization.You have knowledge of operating system level logging.You have excellent problem-solving skills with focus on root cause analysis and resolution.You have experience with scripting languages like PowerShell for automation.You have strong verbal and written communication skills.What We Offer:A competitive compensation package.Ongoing training and professional development opportunities.A dynamic and supportive work environment.

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