Functional Consultant

1 week ago

bangalore district, India Manhattan Associates Full time

Experience Range : 4 to 7years

Position Description:

  • Hands on experience working on Transport Management Systems such as Manhattan TMS, OTM, Blue Yonder TMS.
  • Responsible to handle day to day issues and concerns of critical customers and act as a POC/SME for those accounts
  • Take accountability of any major/minor deployments for the customer accounts and do thorough impact analysis.
  • Be aware of all the business processes and configurations for their customer accounts.
  • Experience on working with JIRA/Salesforce ticketing tools.
  • Lead weekly/biweekly customer calls for their accounts.
  • Logical/effective Problem-solving approach.
  • Able to resolve the issues within the SLA.
  • Approachable for QAs for any critical issue for guidance.
  • Actively participate in customer Go-Lives and be available for Hyper care support.

Position Requirements:

  • Bachelor’s degree in computer science or related field.
  • Should have minimum 4+ years’ experience in working with TMS product .
  • Sound business judgment, a proven ability to influence others, strong technical acumen, and strong analytical thinking skills.
  • Have been a part of more than 3 full Implementation Projects (Preferably on Cloud)
  • Strong oral and written communication skills and an ability to think clearly, analyze quantitatively, problem-solve, scope requirements / issues and prioritize.
  • Experience on handling customers in SaaS Platform is good to have.

Additional Job Description

  • Exp./Knowledge of Supply Chain Domain is nice to have.
  • Strong in Manual Testing and in SQL PL/SQL.
  • Strong analytical skills and ability to deep dive into problems and provide solutions.
  • Exp./Knowledge of JMeter/Performance testing or any automation tools is nice to have.
  • Exposure to GIT, JIRA & Sales Force, API testing is nice to have.

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