Cybersecurity Operations Lead

1 week ago

mumbai, India beBeeCybersecurity Full time

Job OverviewThe Security Operations Delivery Manager plays a pivotal role in overseeing the delivery of cybersecurity operations, ensuring exceptional service quality and driving performance through data-driven insights and stakeholder engagement.Lead daily cybersecurity operations across multiple technology domains to ensure seamless delivery.Maintain strict adherence to Service Level Agreements (SLAs), contractual deliverables, and service quality targets.Collaborate with technology leads and factory model teams across various security domains, including SOC/SIEM, Email Security, IAM, Cloud, and Network Security.Manage specialized tools and platforms such as Azure Sentinel, Flare, Cybel Angel, Qualys, Anomali, and MDO.Facilitate daily stand-ups to maintain operational control, visibility, and alignment.Promote service improvement and automation initiatives to enhance efficiency and reduce manual effort.Act as a trusted advisor to customer leadership, providing recommendations based on best practices and operational insights.Monitor and manage incidents, problems, and change requests within defined scope and timelines.Analyze operational metrics and KPIs, translating data into actionable insights for stakeholders and clients.Ensure timely and accurate reporting aligned with contractual terms and governance standards.Effectively handle escalations, support scope changes, and ensure compliance with audit and governance frameworks.Manage team availability, shift rosters, and performance dashboards, guiding delivery teams to align with customer expectations.

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