Patient Service Liaison

2 weeks ago

tumakuru, India beBeeCustomer Full time

At our organization, we are seeking a dedicated and customer-focused professional to fill the role of Patient Service Representative.This is a full-time remote position where you will be responsible for delivering exceptional customer service to clients through various communication channels. Your primary goal will be to ensure client satisfaction by resolving issues efficiently, providing accurate information, and maintaining a positive attitude at all times.Key Responsibilities:Patient Interaction: Communicate with patients via phone, email, or chat, demonstrating empathy, active listening, and professionalism.Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.Product Knowledge: Maintain a deep understanding of our products or services to answer customer queries and provide appropriate recommendations accurately.Documentation: Accurately record customer interactions, transactions, and issues in our CRM system, ensuring a comprehensive record of customer interactions.Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes.Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement.Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.Required Skills and Qualifications:Customer Support, Customer Satisfaction, and Customer Experience skillsExcellent problem-solving and analytical skillsAbility to multitask and prioritize workload in a fast-paced environmentExperience with CRM systems and contact center technologiesExcellent verbal and written communication skillsAbility to work independently and remotelyBachelor's degree or higher in a related field is preferredExperience in a customer service or contact center environment is preferredSchedule:We offer rotational shifts in Eastern Time (6:30 p.m. - 3:30 a.m. IST) and Pacific Time (9:30 p.m. - 6:30 a.m. IST).Logistical Requirements:We require a quiet and brightly illuminated work environment. You will need a laptop with a minimum of 8GB RAM, an i5 8th-gen processor, a 720P webcam, and headset. A reliable ISP with a minimum speed of 100 Mbps is also required. Additionally, you will need a smartphone.

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