Chief Cloud Contact Center Strategist

1 week ago

aligarh, India beBeeConsultant Full time

Lead a Cloud Contact Center TransformationWe are seeking an experienced consultant to lead the setup and configuration of cloud contact centers for our clients in the fintech industry.Key Responsibilities:Cloud Contact Center Setup: Work with business teams to gather requirements and translate them into technical designs for Amazon Connect environments.CTI Consulting: Utilize strong hands-on experience with Amazon Connect and provide expertise in CTI consulting to drive success in similar projects.Integration and Troubleshooting: Integrate Amazon Connect with CRM and support systems, troubleshoot issues, and improve existing contact flows.Project Management: Support user testing, deployment, and documentation, as well as manage complex projects from start to finish.RequirementsThis is a challenging role that requires excellent communication and problem-solving skills, as well as a deep understanding of Amazon Connect features and integration with other AWS services. The ideal candidate will have at least 7 years of experience in the contact center/CTI space, with a proven track record of success in similar projects. A strong background in CTI consulting and hands-on experience with Amazon Connect are essential for this role.BenefitsThis is an exciting opportunity to join our team of experts and contribute to the development of innovative solutions in the fintech industry. As a member of our team, you can expect to work on complex projects, develop your skills, and collaborate with experienced professionals. If you are passionate about technology and innovation, we encourage you to apply for this role.

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