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Client Service Head

2 months ago

gurugram, India INFABIO DIGITAL Full time

Introduction:

We are looking for a dynamic and results-driven Client Head to join our team at Infobia. The Client Head will be responsible for managing and maintaining relationships with our clients and ensuring their satisfaction with our services. If you have excellent communication and leadership skills, a passion for building strong client relationships, and a drive to achieve business objectives, then we want to hear from you

 

About Infobia:

Infobia is a leading digital marketing agency that provides a wide range of services such as web design, SEO, social media management, and more. Our mission is to help businesses of all sizes grow and succeed in the digital world.

 

Key Responsibilities:

- Develop and maintain strong relationships with clients, acting as the main point of contact for all communication and inquiries.

- Understand clients' needs, goals, and challenges to provide tailored solutions that meet their objectives and drive business growth.

- Collaborate with various teams within the company to ensure smooth delivery of services and exceed client expectations.

- Monitor and analyze account performance and provide clients with regular reports and updates.

- Identify opportunities for account expansion and upselling our services to clients.

- Keep up-to-date with industry trends, developments, and competitors to provide strategic insights and recommendations to clients.

 

Qualifications:

- Bachelor's degree in Business Administration, Marketing, or a related field.

- Minimum of 5 years of experience in client management, preferably in a digital marketing agency.

- Proven track record of successfully managing and growing client accounts.

- Strong understanding of digital marketing, including SEO, PPC, social media, and web design.

- Excellent communication, negotiation, and problem-solving skills.

- Strong leadership skills with the ability to motivate and manage a team.

 

Apply If
Kindly apply only if you:
1. Have your own laptop.
2. Can work from 9:00 AM - 6:30 PM in the office, 5 days a week.


Benefits:

1. Rapid Growth & Startup Culture.
2. Reward programs for employee benefits.
3. Focus on People's Happiness Index.
4. Evaluative Wakeup score with WakeUp.Life platform for mental and physical well-being.
5. In-house wellness counseling with advisors and dieticians of WellPro.One and WakeUp.Life.
6. Entertainment perks with MOI (Museum Of Illusions) as our partner.