Customer Support Technician
2 days ago
Working at Infobip means being part of something truly global. With 75+ offices across six continents, we're not just building technology — we're shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world's largest and only full-stack cloud communication platform. But it's not just what we do, it's how we do it: with curiosity, passion, and a whole lot of collaboration. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let's build what's next, together.Customer Support Technician works under the supervision of a mentor and senior team members to provide customer technical assistance and post-sales support. This role is primarily focused on learning by contributing to primary low revenue tier Customers, and from time to time working with more impactful Customers from other segments under the supervision. Customer Support Technician communicates inside the department (peers, mentor, line manager) to successfully support the Customers, with frequent communication towards other functions (Sales, Customer Growth, Customer Success, or providers/MNOs) and through periodical (not often) inclusion into various projects outside of the department. They are learning to become empathetic, technically skilled problem solvers, with a curiosity for digging to the root of problems and offering solutions.Provide Technical Customer SupportAct as a technical resource by providing technical assistance and post-sales support to customers (mainly around CPaaS portfolio of products)Serve on the front lines by troubleshooting technical problems and resolving any kind of technical issues with desired quality and customer satisfaction standardEnsure high-level of customer satisfactionRespond to customer queries in a timely and accurate way in line with service level agreementsIdentify customer needs and help customers use specific features and functionalities on Infobip Platform and Product portfolioContribute to internal improvement initiatives Create and update support related technical documentation, customer details and know-how, and share with all the teams and technical communityFocus on Continuous DevelopmentGain knowledge and develop your skills through day-to-day assignments and assisting more senior team membersBe fully versed on Infobip products, platform, and integrationsDiversity drives connection Infobip is built on diverse backgrounds, perspectives, and talents. We're proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace. No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there's a place for you here. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity. Read more about our hiring process.#LI-SK1
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Customer Support Specialist
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