My Coffee Co. | Barista | gurugram

6 days ago

gurugram, India My Coffee Co. Full time

The Key Responsibility Areas (KRA) for a barista at My Coffee Co. should focus on delivering excellent beverages, creating memorable customer experiences, and maintaining smooth operations at the kiosk. Here’s a detailed list:


1. Beverage Preparation


• Prepare coffee, tea, and other beverages according to the brand’s recipes and quality standards.

• Ensure consistency in the taste, presentation, and quality of every order.

• Stay updated on new recipes, techniques, and seasonal offerings.


2. Customer Service


• Greet customers warmly and create a welcoming environment.

• Provide recommendations and upsell beverages or food items based on customer preferences.

• Handle customer complaints or special requests professionally and efficiently.


3. Cleanliness and Hygiene


• Maintain cleanliness and organization of the workstation, equipment, and utensils.

• Follow all food safety and hygiene regulations as per local laws and brand standards.

• Conduct regular cleaning of coffee machines, grinders, and other equipment.


4. Order Management


• Take accurate customer orders and ensure timely preparation and delivery.

• Manage multiple orders efficiently during peak hours.

• Handle any order adjustments with clarity and professionalism.


5. Inventory Management


• Monitor stock levels of coffee beans, milk, syrups, and other supplies.

• Report low inventory levels or any discrepancies to the kiosk manager.

• Minimize wastage by following proper portion control guidelines.


6. Skill Development


• Continuously improve barista skills, including latte art and advanced brewing techniques.

• Attend training sessions and workshops organized by the company.

• Stay informed about coffee trends and customer preferences.


7. Team Collaboration


• Work closely with other team members to ensure smooth operations during shifts.

• Assist in training new baristas or support staff as needed.

• Communicate effectively with the kiosk manager about operational issues or feedback.


8. Customer Engagement


• Encourage customers to participate in loyalty programs or promotions.

• Build rapport with regular customers to enhance brand loyalty.

• Represent My Coffee Co. positively through professionalism and enthusiasm.


9. Equipment Maintenance


• Perform daily maintenance and minor troubleshooting of coffee machines and grinders.

• Report any equipment malfunctions or damages to the kiosk manager immediately.

• Ensure all tools and machines are in good working condition.


10. Compliance


• Follow all standard operating procedures (SOPs) outlined by the company.

• Adhere to company policies regarding uniforms, punctuality, and customer interaction.

• Ensure compliance with health and safety regulations.

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