Assistant Manager
1 day ago
Job Role:
Execute Customer Service & Support and ensure customer satisfaction and customer retention as per SLA
Handling customers query on calls and emails.
Build and maintain relationships with the entire customer base assigned; by ensure constant engagement with customers during the life cycle and at important stages in the customer lifecycle like welcome, agreement and handover of possession
Handholding clients throughout the entire life cycle i.e. from on boarding till key hand over and also post possession support
Handling escalations and coordinate with concerned teams to ensure speedy resolution of all issues
Coordinate with banks and registration authorities on behalf of customers
Achieve CSAT and SLA targets and prepare dashboard on frequent basis.
Generating referral business from existing customer
Achieve collections target affecting revenue of business
Ensure accuracy of all financial and metric data in accordance with business guidelines.
Extensive use of technology software
Ensured smooth cross functional coordination with departments like sales, marketing, accounts, taxation, legal, and construction
Qualification & Experience Required:
Any Graduate / Post graduate with 4+ Years of experience in CRM of large scale real estate project and/or CRE experience in, automobiles, hospitality projects etc.
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Ahmedabad, India HR Yaar Full timeJob Title: Assistant Manager - EBO OperationsDepartment: EBO OperationsLocation: AhmedabadCompany ProfileOur company is a leading retail entity in Fashion & Lifestyle Accessories. We specialize in licensed brands such as Tommy Hilfiger, United Colors Of Benetton, and Aeropostale, alongside our in-house brands Sugarush and The Vertical. Our product range...
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Ahmedabad, India HR Yaar Full timeJob Title: Assistant Manager - EBO Operations Department : EBO Operations Location : Ahmedabad Company Profile Our company is a leading retail entity in Fashion & Lifestyle Accessories. We specialize in licensed brands such as Tommy Hilfiger, United Colors Of Benetton, and Aeropostale, alongside our in-house brands Sugarush and The Vertical. Our product...
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