Telecaller / CS - Nanded

Company Overview

Bharat Business Innovations Pvt Ltd (BBI) offers a comprehensive suite of services designed to optimize talent acquisition and management processes. Known for our commitment to quality and personalized approach, we aim to exceed expectations at every step of the journey. BBI, headquartered in Bandra Kurla Complex, Mumbai, operates within the technology industry and has a dynamic team of 2-10 employees. For more information, visit our website at www.bharatbusinessipl.com.

Job Overview

We are looking for a dedicated and enthusiastic Telecaller for Customer Service to join our team in Nanded, Pune. This is a full-time position ideal for freshers with minimum 0 years to maximum 1 years of experience. The candidate will be responsible for handling inbound and outbound calls, customer interactions, and sales. This is an excellent opportunity for those looking to start a career in customer service and sales.

Qualifications and Skills

• Ability to handle high call volumes (Mandatory skill)
• Ability to work under pressure (Mandatory skill)
• Sales skills (Mandatory skill)
• Excellent communication skills
• Customer service orientation
• Problem-solving skills
• Attention to detail
• Knowledge of CRM systems

Roles and Responsibilities

• Handle inbound and outbound calls to potential and existing customers.
• Provide excellent customer service and resolve customer queries efficiently.
• Meet daily and weekly call and sales targets.
• Maintain detailed records of customer interactions in the CRM system.
• Follow up with customers to ensure their needs are met.
• Collaborate with team members to improve customer service standards.
• Conduct market research and gather feedback for improving services.
• Manage time effectively to handle multiple customer interactions.