IoT Operations Engineer

About UsWith electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world's leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.Reports ToSenior Manager, Global IT & NetworkWhat You Will Be DoingWe are seeking a dedicated and detail-oriented IoT Operations Engineer to join our team. This role is crucial in ensuring the seamless operation of our IoT network, which supports over 200,000 devices through multiple-cellular IoT providers. The IoT Operations Engineer will monitor device connectivity, manage network cleanliness, and act as a liaison between our business and IoT providers. This position requires excellent problem-solving skills, the ability to handle multiple tasks simultaneously, and strong communication abilities to keep internal stakeholders informed during outages.What You Will Bring to ChargePointMonitor and maintain the connectivity of IoT devices across various cellular providersDiagnose and troubleshoot connectivity issues, escalating to providers as necessaryOpen and manage support tickets with IoT providers to resolve network issuesCommunicate effectively with internal stakeholders, providing timely updates during outages and incidentsCollaborate with the business to support new initiatives and ensure seamless integration with IoT providersIdentify and develop automation of repetitive and bulk tasksIdentify and report upon bug patterns. Work closely with development team on resolutionsProvide level 4 debugging support for station issuesFurther ideas and define projects that will assist NOC team in supporting 500,000+ stationsImplement solutions needed for advanced monitoringProvide timely reports to management on the health of the ChargePoint networkMaintain and update the status page to inform the business of current network status and any ongoing issuesAssist in the transition from legacy IoT providers to streamline operationsDocument and revise existing documentation on existing processes to ensure all members of Network Operations team can handle similar tasks. Cross-train other members of the department through regular meetings and knowledge-sharing sessions. RequirementsRequirementsBachelor's degree in Computer Science or a related field5 years experience in IoT operations, network management, or a similar roleStrong understanding of cellular IoT connectivity and network troubleshootingAdvanced knowledge in shell scripting (BASH)Knowledge of Python or other modern languages used to automate processesGood Linux knowledge a plusFamiliarity with network topology, VPNs, access rightsKnowledge of databases, SQL queries, report writingExperience documenting existing and new processes and proceduresProcess management/optimization skillsFamiliarity with Confluence and Jira a plusExcellent communication skills, both written and verbalAbility to manage multiple tasks and prioritize effectively in a fast-paced environmentProblem-solving mindset with attention to detailPreferred Qualifications:Experience working with multiple IoT providersFamiliarity with cloud-based SaaS servicesPrevious experience in a role requiring cross-functional collaborationLocationGurgaon/Bangalore/Remote We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.If there is a match between your experiences/skills and the Company needs, we will contact you directly.ChargePoint is an equal opportunity employer. Applicants only - Recruiting agencies do not contact.