NAB | SVP

Key Accountabilities:

• Ensuring Ongoing Customer Due Diligence reviews are completed within SLAs and established Quality standards
• Ensure workforce planning non-negotiables are adhered to
• Complete regular 1:1 conversations with the Leads and skip level meetings with team members
• Coach and build capability of the leads and team members
• Ownership of ensuring QA reworks are completed within SLA
• Identify process improvement opportunities
• Conduct case review sessions with team
• Utilise the Active Operations Management / Focus IQ tools efficiently to manage cost, quality and service
• Liaise with key business stakeholders to understand business specific requirements and concerns

Capabilities, Experience & Qualification Requirements

Key Requirement

• Incumbent should have deep expertise of Customer Due Diligence
• Should be in senior leadership role within Financial Crime Operations of a Multi-National Bank for a number of years
• Should have experience of leading leaders and manage large complex teams.

Essential capabilities

• People leadership capabilities including managing people managers
• Leadership and coaching
• Strong time management and organisation skills
• Outstanding written and verbal communication skills
• Ability to adapt to changing priorities
• Knowledge and experience of using Active Ops, AOM, FocusIQ or other productivity tools to effectively manage the resources, cost, productivity and deliver efficiencies.

Other capabilities

• Strong understanding of risk and controls
• Ability to problem solve
• Ability to clearly articulate risk
• Understanding of AML/CTF Legislation

Experience

• 5+ years of experience of working in Customer Due Diligence (CDD ) Enhanced Due Diligence (ECDD) or KYC Operations for individual and non-individual customers ) in financial institutions
• 8-10years of working in Financial Crime Operations
• Overall 15+ years of experience working in Banking operations in similar capacities.
• Minimum 4+ years of leadership experience, managing People Leaders / Manager and leading teams of 50+ FTE on a full-time basis within CDD / Financial Crime operations.
• Experience of coaching and developing teams and managers
• Experience building relationships with multiple stakeholders