Sr. Associate

4 days ago


Kolkata, West Bengal, India upGrad Rekrut Full time

Engage with assigned leads and promptly initiate contact through the auto dialer system.


• Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs.


• Build rapport, credibility and establish trust with leads through effective communication and active listening.


• Schedule Video Counselling [VC] sessions with Admission Counsellors for qualified leads.


• Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process.


• Maintain accurate records of lead interactions and follow-up activities in the CRM system



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