Senior Compliance Officer

6 days ago

ghaziabad, India beBeeQuality Full time

Job Summary:We are seeking a detail-oriented and experienced Quality Auditor to join our HVAC process. The ideal candidate will be responsible for auditing technician calls, validating membership sales, voice training using tools such as Rilla, ensuring accuracy and compliance across all customer and technician interactions.About the RoleAudit and validate appointment bookings made by back-office teamsPerform call audits of back-office agentsConduct voice and speech training for new joiners in the US Outbound Voice Process, including accent clarity, pacing, tone, and script deliveryMonitor progress during nesting/pilot phase and provide feedback for improvementAudit membership sales complianceMaintain and share audit dashboards and performance reports with the operations leadership teamRecommend action-based improvements based on audit findingsAudit technician calls using the Rilla Voice Intelligence PlatformRequired Skills and QualificationsKey qualifications include:• Graduate degree or above• 5+ years of experience as a Quality Analyst/Auditor in a call center, preferably HVAC or service-based domains• Hands-on experience using Rilla, JustCall, Dialpad, or similar call audit tools• Knowledge of performance metrics such as CSAT, FCR, AHT, and QA compliance score• Exposure to CRM systems used in service industries (e.g., ServiceTitan, Zoho, Salesforce)• Proficient in Excel/Google Sheets and dashboard preparation for performance reporting• Strong understanding of sales processes and service standards• Excellent communication skills – written and verbal• Strong analytical skills and attention to detail• Ability to work independently with minimal supervision• Flexible to work extended hours based on audit load or business requirementsWhat We OfferThis is a full-time remote opportunity offering flexibility and autonomy to work efficiently and effectively.If you have strong communication skills and are ready to build your career in a performance-driven, customer-focused role, apply now.

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