Epiq | Client Service Project Manager

3 weeks ago

hyderabad, India Epiq Full time

Job Summary:

The Project Manager of Client Services will lead in managing assigned client relationships through effective project management coordination and execution. Candidates must possess team leadership skills and a professional background in the electronic discovery industry to manage multiple projects and client relationships in a dynamic environment.


Key Responsibilities:

  • Act as the primary liaison with key client representatives to manage service delivery relationships.
  • Ensure overall client satisfaction by coordinating and communicating effectively on client deliverables.
  • Execute project forecasts and work schedules as directed by the Senior Project Manager or Associate Director.
  • Verify and communicate project requirements with high quality and accuracy to both clients and internal partners.
  • Provide proactive communication with clients, promptly addressing issues or escalating to senior management as needed.
  • Maintain up-to-date project status records.
  • Demonstrate leadership to clients and internal teams, delivering project objectives professionally and with high quality.
  • Represent our company’s commitment to high-quality service delivery, instilling confidence with clients as a primary public face.


Required Qualifications:

  • Bachelor’s degree required; a Juris Doctorate (JD) or Masters in Business Administration (MBA) is advantageous.
  • Experience in consulting, litigation support, paralegal, or attorney roles in law firms, corporate legal departments, or eDiscovery service providers preferred.
  • Must have 7 years of experience in eDiscovery.
  • At least 3-4 years of project management experience in eDiscovery fields.
  • Solid understanding of eDiscovery and the litigation support industry.
  • Proven success managing multiple simultaneous projects.
  • Strong oral and written communication skills in English, demonstrating confident leadership presence.
  • Fluency in any Asian languages is a plus.
  • Excellent client relationship skills, including proactive management of client expectations and adaptation of company capabilities to meet client requirements consistently.
  • Solid understanding of database design and management, data processing activities, and legal document review requirements.
  • Familiarity with computer data types and basic concepts of data sources; knowledge of digital forensics and data processing is advantageous.
  • Demonstrated ability in project planning, client requirement balancing, relationship development, and financial/billing review to ensure timely deadlines.

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