Operations manager

2 days ago

patna, India Reliance Retail Full time

Company OverviewReliance Retail is India's largest and fastest growing retailer, revolutionizing retail since 2006 with a strong omni-channel presence. Serving 193 million+ customers across 7,000+ cities and 15,000+ stores, Reliance Retail is committed to delivering exceptional value, quality, and a superior shopping experience nationwide.Job OverviewWe are seeking a skilled Operations Manager to join Reliance Retail at our Patna location. This full-time, mid-level position requires a minimum of 4 years' relevant experience. The role focuses on driving operational excellence, managing teams, and ensuring superior service delivery in alignment with company goals within a dynamic retail environment.Qualifications and SkillsVendor Management (Mandatory skill): Proven experience managing vendor relationships, negotiating contracts, and ensuring service level adherence.Strategic Planning: Ability to formulate and implement effective strategies to improve operational efficiency and business outcomes in a retail setting.Performance Metrics: Expertise in defining, tracking, and analyzing KPIs to evaluate operational success and drive continuous improvement.Process Improvement: Demonstrated capacity to identify process gaps and implement best practices to enhance productivity and reduce costs.Quality Assurance: Strong knowledge of quality assurance methodologies to ensure consistent delivery of high-quality services and products.Budget Management: Experience preparing, managing, and optimizing budgets to meet departmental and organizational objectives.Ability to manage a large team: Excellent leadership skills with the capability to motivate, mentor, and guide a diverse team for optimal performance.Ability to communicate with internal and external customers and query resolution on time: Exceptional communication skills to handle queries and coordinate among stakeholders for timely issue resolution.Roles and ResponsibilitiesOversee daily store operations to ensure seamless functioning and adherence to compliance and quality standards.Develop and implement strategies to optimize service delivery, streamline workflows, and enhance customer satisfaction.Maintain effective vendor relationships to ensure timely procurement and availability of merchandise and services.Monitor and manage budgets, track expenses, and ensure cost-effective operations without compromising service quality.Lead, train, and evaluate team members, driving engagement and fostering a positive work environment that achieves business goals.Analyze operational performance data and reports, initiate improvement plans, and follow up on action items for consistent growth.Coordinate with internal departments and resolve external customer inquiries promptly, ensuring a high level of service delivery.Uphold company policies, ensure compliance with regulatory requirements, and champion best practices across operational activities.

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