Technical Expertise Professional
2 weeks ago
About UsWe are a product-based company on a mission to capitalize on the evolution of new technologies.Our goal is to create a smart, adaptable, driven cohort of employees who want to grow, learn, innovate, dream and build things.Awards & Accolades We have been recognized as a 'Future Ready Organization' for implementing flexible, resilient organizational processes that allow us to thrive in today's market.Job DescriptionEvaluate and escalate complex technical issues to engineering staff.Maintain advanced technical knowledge of mobile and web applications.Update technical documents.Train customers on how to install and use our products via web conferencing.Responsibilities include supporting sales with after-sale customer support, sending relevant documentation and information to customers, ensuring product implementation is progressing according to schedule, etc.Support ticketing tools such as Jira and Confluence for documenting.Provide technical support to customers via phone and email.Solve technical issues with our products by using available resources.Accurately process and record support and training interactions.Required Skills and QualificationsExperience working in a start-up environment.Technical support experience in software industry.Proven analytical and problem-solving abilities and adaptability.Knowledge of ERP system.Advanced knowledge of MS SQL and Excel.Database structure knowledge.JIRA service desk or similar software knowledge.BenefitsFast-paced and challenging environment.Opportunity to work directly with user/customer base.Positive impact on activities from a distance.This role requires wearing multiple hats and being flexible when required.Education RequirementsAt least 2-3 years of application support experience.Must have strong verbal and written English skills.We look forward to hearing from you if you have a passion for technology and a drive to succeed in this exciting role.
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