Product Support Expert

2 weeks ago


tiruchirappalli, India beBeeSupport Full time

Technical Product Support SpecialistWe are seeking an experienced Technical Product Support Specialist to provide high-quality assistance to our global traders using our advanced trading analytics platform.This is a challenging, product-centric support role that requires strong technical knowledge and excellent communication skills.You will handle real-time user queries, troubleshoot complex issues, and ensure a seamless platform experience while working directly with our team of experts.Provide fast, clear, and accurate live chat (primary) and email (secondary) supportHelp traders navigate platform features, trade analytics, and reportsTroubleshoot issues related to account setup, imports, and analytics workflowsIdentify recurring technical issues and resolve them using strong product knowledgeMaintain and efficiently search through a large 200+ page internal knowledge baseDocument findings and curate common questions/answersManage multiple concurrent chats with empathy, speed, and accuracy



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