Cloud Contact Center Transformation Expert

2 weeks ago

meerut, India beBeeConsultant Full time

Amazon CTI Consultant Job DescriptionWe are seeking a highly skilled professional to work on a cloud contact center transformation project. This role requires strong hands-on experience with Amazon Connect and a solid background in customer interaction consulting.The ideal candidate should have played a consulting role in previous customer interaction modernization or migration projects and must be confident working with both technical teams and business stakeholders.Lead the setup and configuration of Amazon Connect environments.Work with business teams to gather requirements and translate them into technical designs.Build backend integrations using AWS Lambda and REST APIs.Integrate Amazon Connect with CRM and support systems.Support user testing, deployment, and documentation.Troubleshoot issues and improve existing contact flows.Minimum 7 years total experience in contact center / customer interaction space.3+ years of hands-on experience with Amazon Connect.Proven experience working in a consulting role for customer interaction transformation projects.Strong knowledge of Amazon Connect features: contact flows, routing, queues, agent setup.Experience integrating Amazon Connect with CRMs like Salesforce or Zendesk.Good understanding of AWS services: Lambda, DynamoDB, S3, CloudWatch.Basic scripting with Node.js or Python.Experience in building or enhancing IVRs using Amazon Lex.Comfortable working independently in a client-facing environment.

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    meerut, India beBeeTransformation Full time

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    meerut, India beBeeCloudContactCenter Full time

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    meerut, India beBeeIntegration Full time

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    meerut, India beBeeIntegration Full time

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