AI-Driven ServiceNow Architect

3 days ago


bangalore, India beBeeServiceNow Full time

AI-Driven ServiceNow ArchitectJob Description:A highly skilled ServiceNow Architect is needed to lead the development and implementation of AI-driven service management solutions. The ideal candidate will have a deep understanding of ServiceNow's Now Assist platform and AI capabilities.Key Responsibilities:Lead the end-to-end architecture and design of AI-powered workflows using ServiceNow's Now Assist platform, including:Architect and implement AI-powered workflowsUtilize AI Agents for contextual, intent-based search experiencesLeverage Predictive Intelligence for classification, prioritization, and routingUse Task Intelligence for process optimizationEmploy Natural Language Understanding (NLU) and Natural Language Query (NLQ) for enhanced self-serviceIntegrate Now Assist Skill Kit and Data Kit for building reusable AI logic and structured data extractionUnify, virtualize, and model enterprise data with Workflow Data Fabric for scalable AI/ML workflows and insight-driven automationMonitor and optimize performance of deployed AI models and capabilities with AI Control TowerCollaborate with cross-functional business and IT teams to identify intelligent automation opportunities and improve service deliveryDefine and document ServiceNow architecture standards, reusable patterns, and platform best practices aligning them with enterprise IT, data, and AI strategiesProvide technical leadership and mentoring to ServiceNow developers, AI engineers, and platform administratorsLead complex ServiceNow platform upgrades, AI-enablement initiatives, migrations, and integrations with third-party platformsEnsure compliance with enterprise data governance, security, and AI ethics policies across all intelligent automation solutionsContinuously evaluate and integrate GenAI capabilities to enhance user experiences, employee productivity, and decision-makingRequirements:Proven experience in designing and implementing AI-powered workflows using ServiceNow's Now Assist platform.Strong understanding of AI agents, predictive intelligence, task intelligence, natural language understanding, and workflow data fabric.Ability to collaborate with cross-functional teams and provide technical leadership.Experience with ServiceNow platform upgrades, migrations, and integrations with third-party platforms.Benefits:A dynamic and innovative work environment that fosters collaboration and creativity.Opportunities for professional growth and development in the field of AI and ServiceNow.Competitive salary and benefits package.Others:Must be able to travel occasionally for meetings and training sessions.Must be able to work in a fast-paced environment and meet deadlines.Staying informed of ServiceNow's evolving AI/ML roadmap is essential.The ideal candidate will be an expert in AI and ServiceNow.This role is ideal for individuals who are passionate about AI and its applications in service management.



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