Process Coordinator

4 days ago


new delhi, India Infodrive Full time

Job Title: Process CoordinatorLocation: OnsiteExperience: 1-3years (Operations / Process Coordination / MIS)Employment Type: Full-timeNotice Period: Immediate to 15days preferredAbout the RoleWere looking for a detail-oriented FMS Executive (Process Coordinator) to keep our operational workflows fast, accurate, and on-time. Youll coordinate with multiple departments, monitor FMS/MIS, remove bottlenecks, and drive the process to closure with clear communication and timely escalations.Key ResponsibilitiesProcess efficiency: Make processes faster, smoother, and effective; supervise process flow and ensure adherence to TAT.Cross-functional coordination: Follow up with internal and cross-functional stakeholders to close pending tasks; align owners; report escalations as needed.Quality & compliance: Maintain process quality by ensuring standards/SOPs and best practices are followed; identify gaps via FMS & MIS and close them.Bottleneck removal: Target process bottlenecks; schedule work and activities; drive on-time, complete deliveries.Reporting & MIS: Handle verification/validation of reports; create and maintain MIS; manage FMS/MIS data; automate recurring MIS where possible.Data management: Check data accuracy, resolve MIS errors, and maintain audit-ready records.Stakeholder updates: Prepare and present management updates; escalate exceptions to HOD/management for smooth, instant execution.Must-Have Qualifications1–4 years in operations/process coordination/MIS/reporting.Strong MS Excel (lookups, pivots, cleaning/validation); good internet research & data search skills.Experience with FMS/MIS monitoring, TAT tracking, and stakeholder follow-ups/escalations.Clear written & verbal communication; comfortable coordinating with multiple teams.Good-to-HaveExposure to report automation (e.g., Excel formulas/macros/Power Query).Experience with SOP creation, process audits/monitoring, and quality frameworks.Basic knowledge of service orientation and operations monitoring.Behavioral & Soft SkillsEffective communicator; active listening & structured questioning.Critical thinking; logical, data-driven decisions.Time management; organized, multitasking, patient.Honest, optimistic, system-driven; willing to learn and take new challenges.Professional PR with stakeholders; "win-win-win" mindset.EducationGraduate/PG in any discipline (Operations/Commerce/Management preferred).What We OfferOwnership of mission-critical processes with visible business impact.Learning & growth opportunities; supportive team culture.[Perks: Health insurance, performance bonus, etc.]How to ApplyApply via Naukri or email your CV to


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