Agentic Operations Transformation Lead

7 days ago


bhavnagar, India beBeeTransformation Full time

Job DescriptionWe are seeking an experienced leader to drive the transition from Digital Operations to Agentic Operations at scale.Main Responsibilities:Operating Model Development: Design and implement the operating model, role archetypes, and governance required for AO.Roadmap Execution: Define and execute the AO roadmap to transition approximately 95,000 Full-Time Equivalents (FTEs) from DO to AO.Financial Partnership: Collaborate with COOs and CFO organizations to deliver AO's contribution to segment Annual Recurring Revenue (ARR), margin expansion, and revenue per headcount.Commercial Value Proposition: Translate operational outcomes into commercial value propositions for clients and build metrics dashboards to track AO-driven efficiency, revenue rotation, and value delivered.Leadership Responsibilities:Lead the Change Management function to drive mindset, process, and culture shifts across ecosystems.Oversight of the Agentic Customer Experience (ACE) function and adoption frameworks that drive measurable value for clients.This role requires a strategic thinker who can bridge operational and financial objectives to drive business growth and transformation.



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