AVP & Insurance Analytics Manager, Global Shared Services (GSS)

The Insurance Analytics Manager, Global Shared Services (GSS) is a AVP role reporting to GSS Insurance Analytics Leader and supporting the team based out of India for all matters related to governance, talent management and strategy aligned to various Liberty Mutual Insurance (LMI) Insurance Analytics engagements spread across geographies. The team oversees the execution of the overall Enterprise wide outsourcing workstream and serves as a single point of contact for home office and Regions.

Ideal candidates should:

9+ years of work experience in Core Analytics roles in the P&C insurance domain, spread across various departments in the Insurance value chain like Marketing, Pricing, Underwriting, Finance and Claims (SME in at least one of the areas)

Have considerable experience in working in an offshore-onshore environment, with multiple stakeholders spread across geographies.

Have organizational and multi-tasking skills with strong stakeholder management (CXO level) & cross-functional influencing skills.

Be able to work independently and in a team environment while balancing creative problem-solving with concrete business needs.

Have a strategic and tactical business judgment and maintain a sense of urgency to execute quickly and efficiently.

Be self-motivated, takes initiative and has the ability to effectively organize, multi-task and prioritize a wide array of initiatives.

Be a creative problem-solver who is naturally curious.

Have aptitude for innovation, high integrity, and ethics.

Be flexible to work across time zones to support global teams as necessary.

Be open to travel across international locations to support business requirements as necessary.

The ideal candidate will also have a deep understanding of Liberty’s culture & business operations to drive consistent expectations and the highest quality delivery standards from strategic partners to support business and functional transformation programs in an onshore/offshore environment.

This role shall entail working closely with the Internal Stakeholders and the Strategic Vendor Partner(s).

Responsibilities include but are not limited to:

Governance

• Governance Framework - Maintaining a strong governance framework including MBRs, QBRs and Townhalls. This is to facilitate performance management, feedback mechanism and effective communication between LM stakeholders and their offshore teams.
• Performance Management - Ensure robust tracking of progress including performance monitoring of the offshore delivery and building action plans around deficiencies.
• Liaising with internal stakeholders and strategic vendor partner(s) eventually leading to fostering of closer working relationships
• Internal Audit – Ensure correct invoicing, transformation benefits delivered, and operational efficiencies and quality delivered by the vendors in line with the MSA/SOW (contractual agreements)

Talent Management

• Managing Development Program (DP): Design and help run a training engine to cater to different kinds of skillsets spread across P&C domains.
• Staffing and Hiring needs - Help offshore team staff for ongoing requirements and backfill for positions as and when team members leave
• People and Engagement - Rewards and recognition framework (R&R activities & joint calendar)

Strategy

• Support business identification/opportunities in the global markets related to outsourcing, feasibility analysis and set-up.
• Proactively find out bottlenecks in account and delivery management and effectively communicating them to stakeholders. The incumbent would also be expected to lend a hand as and when required to help offshore team tide over challenges.

Qualifications:

Master’s in business administration from Top Tier Institute. Higher education in P&C Insurance (i.e., MBA, ACII, CPCU or FIII) is preferred.

• 7+ years of relevant work experience in Insurance Analytics Industry (preferably P&C) and modeling related to P&C Insurance actuarial or analytics like predictive modeling
• 3+ years of experience in people and program management is preferred
• Hands on experience in tools such as SAS, SQL, R, Python and Visualization Platforms such as Power BI, Tableau
• Strong MS Office Skills - Story Boarding using MS PowerPoint
• History of excellence in academics and personal achievements
• Proven experience in working with / managing cross-functional teams
• Excellent organizational, analytical and time management skills
• Excellent interpersonal, communication, presentation, negotiation skills with strong influencing and persuasive talents.

The above benefits are subject to management review. The company reserves the right to append / delete any of the clauses / provisions mentioned above as it may deem appropriate from time to time.

Overview:

At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued, and their growth championed.

We’re dedicated to doing the right thing for our employees, because we know that their fulfilment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.

Primary Location: Hybrid model - Gurgaon (Delhi NCR)/Mumbai/Bangalore

Travel: Global 5-10%

Schedule: Full-time

Salary: Industry Leading

Education Level: Master’s in business administration from Top Tier Institute. Higher education in P&C Insurance (i.e., MBA, ACII, CPCU or FIII) is preferred.