Lead System Engineer

2 weeks ago

Bengaluru, Karnataka, India Tiger Analytics Full time

As a Lead Systems Engineer, you will responsible for below:


• Should have 6+ years of experience in Leading Production Support / data migration projects Primarily in Azure ADF, Databricks, Synapse etc


• Hands on Experience in Developing ADF pipelines, Databricks notebooks, SQL queries as an L3 engineer or developer


• Flexible to work in 24X7 shifts.


• Flexible to work from office 3-5days work week.


• Oversee the day-to-day operations of the Technical Support Team.


• Act as an SPOC for all stakeholders (customer and internal) who will take accountability for delivery and customer satisfaction.


• Act as a mentor and provide oversight, coaching, and training to technical support staff


• First point of contact for all escalations.


• Track SLAs and report the same as part of WSRs.


• Should understand shift management roasters and be able to work in onsite-offshore model (multi-geo support

team).


• On-board all new technical support team members and work in review and creation of SOPs for recurring issues.


• liaising with team members, management, and clients to ensure projects are completed to standard.


• Should have excellent written and verbal communication skills and experience in managing communications in Support mode, Critical Incident management, Problem management notifications.


• Good Hands on knowledge of Azure Data Factory/Python/ Databricks/ ADB Notebook, monitoring of batch

processes, and troubleshooting required.


• Secondary Knowledge of ETL Tools (Ex DataStage, Informatica, Oracle Data integrator or SSIS ) SQL, PL SQL, Unix/ Linux commands would be an added advantage


• Ability to work independently and work in a team in a collaborative fashion.

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