Multi-lingual Customer Service Representative

5 days ago


kanpur, India beBeeCustomer Full time

Job Title: Multi-Lingual Customer Service RepresentativeLocation: Remote, IndiaEmployment Type: Full-timeRole Overview:We are seeking a highly skilled Customer Service Representative proficient in Nepali and English to deliver exceptional support to our customers. This role involves resolving inquiries, providing product information, and ensuring customer satisfaction.This role offers the opportunity to work with a dynamic team, develop strong communication skills, and grow professionally.Key Responsibilities:Respond to customer queries via calls, chats, and emailsAnalyze customer needs and provide accurate solutionsDocument interactions in CRM tools and follow standard proceduresCollaborate with internal teams to resolve complex issuesMaintain service quality, response time, and customer satisfaction metricsRequired Skills and Qualifications:Exceptional command of Nepali and EnglishStrong communication, active listening, and problem-solving skillsAbility to work remotely with minimal supervisionBasic computer literacyPrevious customer service experience is an asset but not required



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