cal Specialist

JOB TITLE: Technical Specialist - Windows Admin - L3 (India)JOB PURPOSE: Seeking a highly skilled and experienced Windows Admin L3 professional to join our team. The ideal candidate will be responsible for the advanced management, troubleshooting, and support of Windows-based systems. This role demands expertise in Server Administration, Patch Management, Vulnerability Management, Performance Management, Windows Hardening and Security, Active Directory, Backup administration, and Storage Management.QUALIFICATION: Engineering Degree/Diploma (Computers / Electronics)CERTIFICATIONS: MCSE / ITILEXPERIENCE: Overall Experience: 1013 years, Relevant Experience: 810 years, with a minimum of 35 years in L3-level rolesRESPONSIBILITIES (INCLUDES ALL TASKS):We are seeking a highly skilled and experienced Windows Admin L3 professional to join our team. The ideal candidate will be responsible for the advanced management, troubleshooting, and support of Windows-based systems. This role demands expertise in Server Administration, Patch Management, Antivirus & Vulnerability Management, Active Directory, Backup administration, and Storage Management.Candidates with additional knowledge of Linux environments will have a competitive edge.Key Responsibilities:Windows Server Administration:Manage and support Windows server environments at an advanced level.Provide Level 3 troubleshooting and resolution for complex system issues.Virtualization and Windows cluster administrationWindows Server Upgrade and Migration managementPatching and Updates:Plan, implement, and manage patching activities using tools like ManageEngine or SCCM.Ensure compliance with security standards and operational policies.Security:Windows Hardening and SecurityVulnerability mitigation managementAntivirus administration (Ex: Sentinel, TrendMicro)Active Directory (AD):Administer, optimize, and troubleshoot Active Directory (AD) and Group Policy Objects (GPO).Maintain security and best practices for AD management.Backup and Disaster Recovery:Manage backup and disaster recovery processes using Veeam solutions.Safeguard data integrity and availability through robust disaster recovery procedures.System Monitoring and Optimization:Proactively monitor system performance, identify issues, and implement enhancements.Handle critical incidents swiftly to minimize downtime.Documentation and Reporting:Maintain comprehensive documentation for system configurations, processes, and updates.Generate detailed reports on system performance, backup activities, and patch management status.Collaboration and Teamwork:Collaborate with cross-functional teams to ensure smooth IT services integration.Provide mentorship and guidance to junior team members.TECHNICAL SKILLS / COMPETENCIES:MANDATORYAdvanced knowledge of Windows servers and related technologies.Proficiency in Virtualization, Licensing, Terminal Services, Windows Hardening/ Security and System Performance Optimization.Expertise in patch management tools (e.g., ManageEngine, SCCM, Intune).Strong skills in Antivirus administration, Active Directory management and backup solutions (e.g., Veeam, veritas).Excellent troubleshooting and problem-solving abilities.Capability to thrive in a fast-paced, collaborative work environment.OPTIONALSolid experience with Microsoft hybrid environments and Intune.Hands-on knowledge on Linux administration.Relevant certifications such as MCSE, Veeam VMCE, or Linux certifications.IIS, AD connectSOFT SKILLS:MANDATORYExcellent written, verbal and interpersonal skillsStrong customer communication skills, with the ability to communicate clearly with customers and technical personnel