HCL Tech Mega Walk-in drive || Telecom Customer Success Manager

HCLTech – Mega Walk-In Drive on 01-Nov-25 Role: Telecom Customer Success Manager (T-CSM) 🗓️ Date: 01-Nov-2025 (Saturday)⏰ Time: 10:00 AM – 2:00 PM 📌 Venue: 8th Floor, Unit-B, ITPL Aviator Building, Whitefield Main Rd, SEZ, Bengaluru, Karnataka 560066About the RoleWe’re hiring for Associate Manager – GST Global Success Team (GST), a strategic leadership role focused on customer success, operational excellence, and account growth within the Telecom domain.Experience: 7–15 YearsLocation: BangaloreResponsibilities include:Growth Management Provide Customer Reference Guide for service information, tool training and Client engagement infoEnable Customer on VEC, review and reinforce as needed to maximize self-service utilizationEngage early, reviewing contracts and amendments to oversee contractual obligations (Stage 4/5 involvement launching with custom)Provide ongoing Contractual Oversight for service impacts as changes occurProvide standard contractual reporting for spend, commitment and other contractual componentsServe as a Customer Advocate and key interface within the Client Global Service Organization.Prepare and deliver a Service Review (or Digital Service Review) covering service and contractual performanceEstablish regular periodic Check-In meetings with the key customer contact(s)Conduct regular pro-active Campaigns to improve Customer experienceProvide Good-Will Outreach event-based engagement with Customers to offer special assistanceIncrease sales opportunities through the creation of Rev-Up Lead Generation for CustomersPerformance Management Actively provide Overall Client Health Monitoring taking prescriptive measures to improve experienceManage daily Actionable Alerts in VE-CRMMonitor Delivery Health for failed activations and past due orders (No GSM action unless delivery is not resolving issues)Upon Customer request, serve as a liaison, assisting with directing Customer to accountable team ensuring closureInform Customer they can review SLAs via VEC*Show Service Level Availability trends in scheduled Service ReviewMaintain awareness of Priority 1 tickets - (No GSM action unless warranted escalation occurs)Offer a point of escalation if resolution not achieved through standard channels, assist with directing to accountable teamDeliver Root Cause Analysis readouts prepared by AssuranceProvide standard change visibility and reporting through VEC online portalProvide financial and accounts receivable oversight via Client Health Financial score reviewMaintain awareness of disconnects, suspensions, and aged balancesProvide inquiry and credit oversight via inquiry alert monitoring and escalation assistanceReview and disposition zero usage and churn alerts.Skills & QualificationsStrong problem-solving and analytical mindset with data-driven decision-making.Proven experience managing large enterprise telecom accounts.Ability to collaborate and influence cross-functional global teams.Excellent stakeholder communication, presentation, and negotiation skills.Education: B.Tech/B.E. or any degree (MBA/MSc IT/MCA preferred).Mandatory: Telecom or Networking domain experience and ITIL Certification.Proficiency in Microsoft & any other tools.Why Join HCLTech?Work with 222,000+ employees across 60+ countriesCollaborate with colleagues from 165 nationalitiesVirtual-first & flexible work culture supporting work-life balanceAccess to continuous learning & global career development programsRecognized as a Great Place to Work Certified & Top Employer in 17 countriesEquality & Opportunity for AllAt HCLTech, we are proud to be an equal opportunity employer, fostering a culture of diversity, inclusion, and respect.