Onboarding Specialist

4 weeks ago

pune, India Multiplier Full time
Customer Onboarding Specialist - APAC
What do we do?
We’re at the forefront of one of the most exciting evolutions of our generation - remote employment. No longer do employers have to hire limited to geographies, and no longer do employees have to worry about proximity to work and daily commutes. Today, companies can hire the best talent they can find, anywhere in the world. However, they need digital solutions to help them streamline the process, invest in engagement and build world-class teams, globally.
We are Multiplier Our global employment platform empowers companies to contract staff all across the world, while managing the complexities of local compliance, labor contracts, payroll, benefits and taxes - all from one software system. It’s a game changer
We’re on a mission to impact economies of scale, and disrupt the traditional employer of record (EOR) space. We’re backed by some of the best in the game (Sequoia, DST, and Tiger Global), led by domain level experts, scaling massively, and seeking brilliant like minded enthusiasts to join our team.
What’s the opportunity?
We are looking for an onboarding specialist to join our Ops teams. Where they will be responsible for the onboarding process with our clients and making sure the whole process is smooth from start to finish.
What will you be doing ?
- Collecting employment details from employees(members)- Making sure the contract signing process is seamless- Verifying employee details on the ops platform- Making sure every employee(member) is payroll active within certain SLAs- Engaging with member to get the insurance activated- Working on assigned tickets and closing in minimum possible time- Working on offboarding cases, verifying details and ensuring closure
What are we looking for?
- An excellent communicator with 0-2yrs of experience in customer onboarding- Someone who is highly organised and great with time management- A self starter who takes a hands on approach in solving queries and fixing issues- Some who is adaptable in a changing work environment- Working knowledge of metabase and zendesk- Experience working in the HR Ecosystem, ideally in a saas based company- Experience in a similar role
If you are a highly motivated and results-oriented professional with a passion for driving revenue growth in the HR Tech industry, we would love to hear from you.
Equal Employment Opportunity
Multiplier is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Please note that this job description is a general overview and responsibilities may evolve as the company grows and adapts to changing market conditions.

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