Elevate Customer Experience with Our Trainer Role

2 weeks ago

noida, India beBeeTraining Full time

Customer Experience TrainerWe are seeking an experienced Customer Experience Trainer to deliver high-impact training programs for a global airline customer experience process.Key Responsibilities:Conduct instructor-led training sessions for new hire onboarding, cross-training, and upskilling across CX channels.Deliver training on core airline workflows including bookings, cancellations, exchanges, codeshares, and ancillaries.Ensure training sessions are engaging, interactive, and aligned with business and compliance standards.Facilitate On-the-Job Training (OJT) for new hires, ensuring individual performance meets defined qualitative and quantitative benchmarks required for successful transition from training to production.Requirements:3-5 years of progressive experience in training roles, with at least 1–2 years in a Sr. Trainer or assistant manager capacity.Experience in airline or OTA CX operations, with exposure to high-volume environments.Strong understanding of airline workflows: bookings, cancellations, exchanges, codeshares, ancillaries.Excellent facilitation, communication, and stakeholder management skills.Benefits:Opportunity to work with a dynamic team in the travel industry.Chance to develop and deliver innovative training solutions.Collaborative and supportive work environment.

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